Privacy Policy

Last updated: 24.06.2025

This Privacy Policy describes how Craft Delights (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.craftdelights.in (“the Site”) or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refers to anyone who uses the Services, whether as a customer, website visitor, or any other individual whose information we collect under this policy.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. When we do, we will post the updated policy on our Site and revise the "Last updated" date accordingly.

How We Collect and Use Your Information

To provide and improve our Services, we collect personal information about you through various means:

Information You Provide to Us Directly

This includes:

  • Contact details: Name, email address, shipping/billing address, and phone number
  • Order and payment info: Items purchased, payment confirmation, and related data
  • Account details: If you register, we may collect usernames, passwords, and security responses
  • Customer support: Information shared via support requests or product inquiries
  • Some of this information is necessary for completing purchases or providing customer service.

Information We Collect Automatically

We collect data automatically through:

  • Cookies and pixels
  • Browser and device information
  • IP address and geolocation
  • Your usage patterns on our site (e.g., what you browse or add to your cart)

For more information, please see Shopify’s Cookie Policy.

Information from Third Parties

We may receive your information from:

  • Payment providers (e.g., Razorpay) for order fulfillment
  • Shopify for site operation and analytics
  • Advertising partners (e.g., Meta) for marketing and retargeting

This data is used strictly in accordance with this policy.

How We Use Personal Information

We use your personal data to:

  • Process orders and fulfill shipping
  • Communicate with you about purchases, returns, and support
  • Improve your shopping experience
  • Send relevant marketing emails and offers (you may opt out anytime)
  • Detect fraud or misuse of our platform
  • Comply with legal and regulatory obligations

Disclosure of Personal Information

We may share your data with:

  • Vendors and service providers (e.g., Shopify, shipping partners)
  • Marketing and advertising platforms (e.g., email tools, ad networks)
  • Legal authorities, when required to comply with applicable law
  • Business partners, during a company sale, merger, or restructuring

We do not sell or “share” your sensitive personal information.

Cookies

Craft Delights uses cookies to:

  • Store your preferences
  • Analyze traffic and improve performance
  • Provide a tailored browsing experience

You can disable cookies in your browser settings. Note: this may affect site functionality.

User-Generated Content

Any reviews or other content you post publicly on our Site can be seen and used by others. We are not responsible for any misuse of such publicly shared information.

Links to Third-Party Sites

Our Site may contain links to external websites. These third-party sites have their own privacy policies. We are not responsible for their content or data practices.

Children’s Privacy

Craft Delights does not knowingly collect personal data from children under 16. If you believe your child has shared personal information with us, please contact us to request removal.

Data Security & Retention

While we take steps to protect your data, no system is 100% secure. We advise not to send sensitive information via unencrypted channels.

We retain your personal data only as long as needed to fulfill the purposes stated in this policy, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your region, you may have the right to:

  • Access or request details of your personal information
  • Correct inaccurate data
  • Delete your information
  • Restrict or withdraw consent for data use
  • Export/Port your data to another provider
  • Appeal data-related decisions

To exercise any of these rights, please contact us using the details below.

We do not discriminate against users who exercise their privacy rights.

Complaints

If you have any concerns or complaints about how we handle your data, please contact us. If not resolved to your satisfaction, you may reach out to your local data protection authority.

International Users

If you access our Services from outside India, your data may be processed in India or other countries. We rely on legal data transfer mechanisms such as Standard Contractual Clauses (SCCs) where required.

Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your data, please reach out via:

Email: craftdelightsin@gmail.com
Phone: +91-9972502266 / +91 9972503452
Address: Kasavanahalli, Bengaluru - 560035